Damp and Mould Officer

In this role, you will visit our tenants to identify potential issues relating to damp and mould and raise the necessary works to rectify it for them.

Here's what you'll get up to:

Ensure compliance with Awaab's Law, including:

Emergency repairs within 24 hours.
Formal response to tenant complaints within 14 days.
Repairs initiated within 7 days of assessment.
Conduct Housing Health and Safety Rating System (HHSRS) surveys and recommend remedial actions.
Liaise with tenants, contractors, and internal teams to deliver timely and effective solutions.
Promote awareness and provide guidance to residents on managing damp and mould.

Working pattern

Monday to Friday, 37 hours per week
Flexible, hybrid working arrangements

Experience in building maintenance and repair, particularly within residential or social housing environments.

Your knowledge

Strong knowledge of damp and mould diagnostics and remediation.

Your skills

Ability to identify root causes of damp and mould, including structural defects, plumbing issues, poor ventilation, and condensation.
Strong communication skills, able to offer advice and explain technical issues clearly to residents and colleagues.
Able to write reports and update case records accurately.

Due to the nature of this role, the successful applicant will be required to undertake a basic DBS check as part of their pre-employment clearances., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Our Damp and Mould Officers lead on the identification, investigation, and resolution of damp and mould issues across our housing stock. This vital role supports our commitment to safe, healthy homes and aligns with the introduction of Awaab's Law, which enforces strict legal timeframes for addressing hazardous housing conditions.

What's in it for you? .

A salary £33,622.29 - £36,996.47
Cost of living pay award negotiated annually as a salary increase
Flexible, hybrid working - we understand the importance of a good work-life balance.
We offer a generous annual leave entitlement! You'll receive 23 days annual leave which increase with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You'll also have the option to buy more annual leave.
We do not work on Bank Holidays.
A fantastic local government pension scheme.
We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover your Professional Body Membership fees where essential to the role.
Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time.
An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme.
Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.