Daimler Trucks Customer Advisor Apprenticeship

Introduction

Are you a people-focused problem solver looking to start a rewarding career in the commercial vehicle industry? The Daimler Trucks Customer Advisor Apprenticeship Programme is your opportunity to develop valuable skills, work in a fast-paced environment, and become a key part of a professional dealership team.

About the Employer

Marshall Group is a multi franchised dealer who started out as a small garage in 1909 and are now the UK’s 6th largest motor retail group. They operate 141 franchised stores and represent 23 bike, car, van and truck manufacturers.
Part of the group is Marshall Truck & Van who have 5 state-of-the-art Mercedes-Benz Truck & Van depots in Andover, Croydon, Fareham, Portsmouth and Southampton. All their technicians are trained to manufacturer standards so they can diagnose, service and repair your Mercedes-Benz commercial vehicle.

What You'll Do

Working within the Daimler Trucks network at Marshall Truck & Van, you’ll play a vital role in keeping customers and workshop operations running smoothly.

With expert training, ongoing support, and real responsibility from day one, you’ll gain the confidence and experience needed to build a successful career.

As a Customer Advisor, you’ll be at the heart of the operation, supporting both customers and technicians while ensuring parts and services are delivered efficiently.

Over the course of your apprenticeship, your responsibilities will include:

• Handling, receiving, and organising stock in a busy parts environment
• Identifying, sourcing, and ordering the correct parts for customer and workshop needs
• Checking deliveries and ensuring stock is stored accurately
• Acting as the first point of contact - both face-to-face and over the phone - delivering excellent customer service
• Supporting workshop colleagues and customers with queries and providing expert advice
• Processing payments and managing transactions accurately
• Maintaining high standards of quality and service at every stage
• Building strong, positive relationships with customers and colleagues

Why choose this apprenticeship?

This programme combines practical, on-the-job experience with structured learning, helping you develop both technical knowledge and customer service expertise. You’ll gain recognised skills, work alongside experienced professionals, and be supported throughout your journey.

If you’re organised, enthusiastic, and enjoy working with people, this apprenticeship is the perfect first step into a dynamic and rewarding career.

Training Outcome

• Upon successful completion of the apprenticeship, you will achieve a Level 3 Customer Service Specialist qualification
• After this Marshall Truck & Van will continue to invest in your future, by providing training and development opportunities so you can excel in your role and further your skills and experience

Skills Required

• Communication skills
• Organisation skills
• Problem solving

Qualifications

• Essential - GCSE - English - C/4
• Essential - GCSE - Maths - C/4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, Shifts to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: REMIT GROUP LIMITED