DAFaid Incident Advisor

We're excited to offer a full-time opportunity for an Incident Advisor to join our dedicated DAFaid Control Centre at our iconic Bescot office in Walsall.
This role is offered on a 6-month Fixed-Term Contract, starting April 2026 (please only apply if you are able to start on this date)
About the Role
As an Incident Advisor, you'll play a central role in our customer service operations, ensuring the smooth day-to-day running of the DAFaid Contact Centre. You'll deliver exceptional service with a proactive and positive approach, consistently meeting customer needs and striving to exceed expectations.
This is a fantastic opportunity to make a real impact in a fast-paced, customer-focused environment.
Annual Salary: £25,466.64
Working Pattern
Monday - Friday - 1 week of earlies (starting from 7am) | 1 week of lates (2pm-10pm)
Full-time, 40 hours per week, Deliver outstanding customer service via telephone, ensuring a responsive and high-quality experience.

Manage workloads effectively, showing initiative and attention to detail.
Work independently and collaboratively to maintain service excellence.
Communicate confidently with internal and external stakeholders at all levels.
What We're Looking For
Proven Experience in a Contact Centre within a similar industry
Strong attention to detail and ability to meet deadlines.
Excellent keyboard and IT skills (Word, Excel, PowerPoint).
Confident telephone manner and strong interpersonal skills.
Assertiveness and professionalism in handling customer interactions.

FREE onsite parking
Automatic enrolment into our Colleague Share Scheme - 'Owning it Together', giving you a stake in RAC's future success
Ready to become one of our #OrangeHeroes? Apply now and be part of our journey.
We're proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.

Eligibility for our performance-based bonus scheme
23 days annual leave (plus bank holidays)
Pension scheme with up to 6.5% employer contributions
Life assurance cover (2x basic salary, up to 10x with flexible benefits)
Family leave support and confidential wellbeing services
Car salary sacrifice scheme (after 12 months), including electric vehicle options
FREE RAC Ultimate Complete Breakdown Cover from day one
Access to Orange Savings - discounts on thousands of retailers, holidays, tech, and more