D365 Functional Consultant

We're looking for a D365 Functional Consultant to play a key role in shaping and optimising our Warehouse Management System within Dynamics 365. You'll work closely with warehousing, logistics, finance, and IT teams to capture business requirements, configure solutions, and deliver enhancements that keep AO moving efficiently. This role is hands-on and varied. You'll lead functional design, configuration, and testing, while supporting adoption through training and documentation. You'll also collaborate on Finance & Operations (F&O) modules where needed and help integrate PowerApps and reporting solutions to give the business actionable insights. From troubleshooting day-to-day issues to driving continuous improvement and championing new features, you'll make sure our systems deliver real value and align with operational and strategic goals.Here's What You Can Expect To Be Doing

• Collaborate with stakeholders across Warehousing, Logistics, Finance, and IT to translate business processes into functional specifications and system documentation
• Configure and optimise D365 WMS solutions, supporting Finance/F&O where applicable
• Lead functional, regression, and user acceptance testing; manage defects and validate outcomes
• Deliver training sessions and create user guides to support adoption of new features
• Provide day-to-day functional support for Dynamics 365 users, troubleshooting issues and ensuring system stability
• Maintain IT service management (ITSM) alignment and ensure service delivery meets SLAs
• Promote Dynamics 365 functionality and identify opportunities for adoption of new roadmap features
• Stay up to date with the latest developments in the Dynamics 365 ecosystem and apply best practices to optimise solutions
  
  Minimum 5 years' experience as a Dynamics 365 Functional Consultant with a strong focus on WMS
• In-depth understanding of warehouse operations (inventory, receiving, picking, packing, replenishment, shipping)
• Experience with Finance (F&O) modules is beneficial
• Hands-on experience with functional and regression testing using Azure DevOps or similar tools
• Proven ability to configure ERP systems and translate business needs into functional solutions
• Strong stakeholder engagement and collaboration skills
• Experience providing application support via incident management and service requests
• Ability to manage multiple priorities in a fast-paced, agile environment
Desired experience:
• Familiarity with Agile delivery methods and tools (e.g., JIRA, Azure DevOps)
• Experience with Power BI for reporting and analysis
• Broader understanding of supply chain and logistics processes integrated with WMS and Finance modules
  
  We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.
• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!, Surname
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That's great! We'd love to know more about you! How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity?Great! Do you require any reasonable adjustments if we were to invite you to an interview? Reasonable adjustmentsWhat are reasonable adjustments? We want to make sure you have the best possible experience throughout our recruitment journey. If there's anything we can do to make the process more comfortable or accessible, like arranging a ground floor meeting room for an interview or having a sign language interpreter join you, please let us know below. We're here to support you every step of the way. If this role was recommended to you by someone already working at AO, please tick the box and let us know their name. Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.comYour applications in! One of our recruitment team will be in touch soon with an update as soon as they can. In the meantime, why not check out what life at AO is all about! Explore Now Current / last job title
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• Takes just 2 minutes to complete!AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.