Customs Coordinator

We are seeking a detail-oriented and proactive Customs & Trade Compliance Coordinator to support the smooth and compliant movement of goods across international supply chains. Working closely with Import, Customs Warehouse (CW), and Export teams, you will play a key role in ensuring customs compliance, operational efficiency, and accurate customs processing across all areas of the business. What the Customs Coordinator will be doing:

• Provide guidance and support on tariff classifications, customs valuations, duty reliefs, preferential origin schemes, including GSP, and other customs compliance matters.
• Issue daily import and export clearance instructions to customs brokers, ensuring declarations are accurate and submitted within required timelines.
• Manage the daily archiving and maintenance of import declaration records following the delivery of goods.
• Support the daily processing of CFSP and Customs Warehouse transactions using Ricardo software and complete all associated customs administration tasks.
• Work closely with vendors to ensure the accuracy of documentation and information required for customs entry purposes.
• Partner with brands and finance teams to manage vendor compliance issues and related chargebacks.
• Support duty planning activities by working alongside design, development, and logistics teams to verify tariff classifications, duty rates, and documentary requirements before orders are placed, ensuring accurate landed costs.
• Liaise with customs brokers to maintain customs clearance KPIs and ensure the accuracy and compliance of customs declarations.
• Maintain and improve SOPs, ensuring processes are standardised, compliant, and effectively communicated across internal teams and vendor partners.
• Demonstrate company values and behaviours while contributing to a collaborative and compliance-focused working environment., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
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• Experience within customs, import/export operations, or trade compliance.
• Good understanding of customs procedures, tariff classification, valuation, origin, and duty reliefs.
• Experience working with customs brokers and customs systems
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Office, particularly Excel.
• Ability to work collaboratively across logistics, finance, buying, and vendor management teams.
Desirable:
• Knowledge of UK and international customs regulations.
• Experience within retail, fashion, logistics, or supply chain environments.
• Understanding of Customs Warehouse procedures and duty planning processes.
• Experience using Ricardo software and CFSP processes.
  
  About: Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and 55 stores across Europe later, we've become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.
We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them. Back To Results URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands. With stores in more than 10 European countries and a strong e-commerce presence, we're driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Work-life balance:
• Flexible start and finish times
• Bring your dog to work
Wellbeing:
• Employees Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym memberships
• Private Medical Insurance
Employee Discount:
• Up to 40% off at all URBN Brands
Community:
• One paid day to either volunteer or fundraise for a charity of your choice
Travel:
• Cycle to work scheme, season ticket loan
Continued Development:
• We offer structured support within the business alongside continued learning and development