Customer and Trading Manager - Online

Customer and Trading Manager - Online

Posting Date: 2026-09-17

Location: Lugwardine, Herefordshire, GB, HR1 4

Application Deadline: 2026-12-20T11:05:07.313

What you'll be doing:

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service


• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.


• Collaborate with other managers to ensure the success of the overall store's shopping experience.


• People management is a big part of the role, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.


• Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.

What makes a great online manager:

• Previous line management responsibilities in a fast-paced, operational environment.


• Provides brilliant customer service and coaches a team to do the same.


• Delivers KPIs or other performance indicators.


• Can manage disciplinaries, performance issues or other employee relations issues.


• Leads operations and is comfortable doing this alone in the absence of more senior management.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.


• Experience of leading a team in a fast-paced, customer-facing environment — motivating others, driving performance, and keeping operations running smoothly.


• Operational leadership skills — responsibility for store operations in the absence of more senior managers.


• Demonstrated success in meeting or exceeding KPIs — including sales, availability, customer satisfaction, or colleague engagement.


• Experience managing employee relations issues, including performance and absence management.

Sainsbury's company vision

Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity, and diversity of our colleagues to ensure that customers receive great service every time they shop with us.

If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development, and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury's is truly a 'Great Place to Work'.

Working for us has great rewards

• Salary dependent on experience, store size, complexity, and location.


• Discount card - 10% off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays.


• Annual bonus scheme based on performance.


• Free food and hot drinks for colleagues.


• Generous holiday entitlement, maternity, and paternity leave.


• Pension scheme with 4-7.5% matching contributions.


• Sainsbury's share scheme for investments at discounted rates.


• Wellbeing support including emotional, legal, and financial advice.


• Colleague networks to connect with like-minded individuals.


• Cycle to Work scheme for bikes and cycling equipment.


• Special offers on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We offer a range of support, resources, and development opportunities to promote diversity and inclusion. Our internal networks and initiatives help remove barriers and foster a culture of respect. If you would like to learn more or require adjustments during the application process, please let us know.

Leading in our stores:

Our management teams are the driving force behind our business. With bold leadership and a passion for service, they empower teams to excel every day. Whether it’s product availability, safety, or daily operations, they are hands-on changemakers. Their impact makes work rewarding for colleagues and enhances the shopping experience for customers. This is how we bring our purpose to life, one powerful action at a time.

#s1-Gen

What you'll be doing:Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online serviceBe a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. Collaborate with other managers to ensure the success of shopping experience of the overall storePeople management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.What makes a great online manager:Previous line management responsibilities in a fast-paced, operational environment. Provides brilliant customer service and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee
relations issues. Leads operations and comfortable doing this alone in the absence of more senior management.Essential Criteria:A track record of delivering brilliant customer service and coaching colleagues to do the same.Experience of leading a team in a fast-paced, customer-facing environment - you've motivated others, driven performance, and kept operations running smoothly.Operational leadership skills - you've taken responsibility for store operations in the absence of more senior managers.Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.Has managed employee relations issues, including performance and absence management. Sainsbury's company visionOur vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they
shop with us.If you would like to hear more about our vision and values, be sure to visit our corporate page.We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury's is truly a 'Great Place to Work'.Working for us has great rewardsSalary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday.An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave.Pension - we'll match 4-7.5% of your pension contributions.Sainsbury's share scheme -
build up an investment at discounted rates.Wellbeing support - access to emotional support, counselling, legal and financial advice.Colleague networks - link with like-minded people to help fulfil your potential.Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.Special offers on gym memberships, restaurants, holidays, retail vouchers and more.An inclusive place to work and shop:We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify
and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.Leading in our stores:Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And
the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.Full timePosting Date: 2026-09-17