Customer Technical Support - Telecoms
Signal, Stokesley, North Yorkshire
Customer Technical Support - Telecoms
Salary not available. View on company website.
Signal, Stokesley, North Yorkshire
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 4 May | Get your application in today.
Closing date: Closing date not specified
Job ref: 42d36cdf810c4bb59be0ff384720ade3
Location ref: Stokesley, North Yorkshire
Full Job Description
- Responding to customer queries including billing inquiries, delivery issues, SIM swaps and handset troubleshooting on desk phones and mobile handsets
- Diagnosing and reporting network issues such as FTTC, Ethernet, and VOIP
- Configuring customer equipment including wireless networks, hosted systems, routers, and switches
- Supporting customers with mobile related issues including connectivity, device setup, and account queries
- Managing and maintaining cloud-hosted infrastructure
- Coordinating with internal teams and external partners to ensure timely resolutions
- Recording all customer interactions in our CRM system
- Occasional site visits as required
- Identifying recurring issues and contributing ideas to improve our processes Technologies:
- Cloud
- CRM
- Excel
- Ethernet
- Support
- Mobile
- Network
Strong communication and listening skills - A customer-first mindset with great problem-solving abilities
- Understanding of broadband, Ethernet connectivity, and hosted systems
- Confident using Outlook, Excel, and CRM systems
- Previous experience in telecoms, IT, or technical support is an advantage
- A team player who enjoys working collaboratively
Were a family-owned and operated business located on Stokesley Business Park, proud to be a direct network partner serving local, regional, and national clients. We offer initial and ongoing training and support, a competitive salary starting from £30,000 depending on experience, and benefits including 28 days holiday, a loyalty-based holiday increase, a day off on your birthday, employer-contributed pension scheme, and access to a modern office with a breakfast bar and dedicated staff parking. Join us and be part of one of the fastest-growing companies in our sector-where your contribution truly matters.
Direct job link
https://www.jobs24.co.uk/job/customer-technical-support-telecoms-126793753