Customer Team Leader

Customer Team Leader

Location: Station Approach, Borough Green, TN15 2AD

Pay: £14.48 per hour

Contract: 20-30 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.

Benefits include a 30% colleague member discount in store and more benefits listed below.

You must be aged 18+ to authorise age-related sales.

About the Role

Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store, this could involve working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why This Job Matters

• Keep our shelves stocked and support sales, helping us offer more choice and exciting new services.


• Be a familiar face in the community, building relationships with customers and supporting local and national charities.


• Champion Co-op membership and help grow our unique business.

What You'll Do

• Own the day-to-day running of the store by leading your team during your shift.


• Motivate, coach, and support your team to deliver excellent service and efficient operations.


• Support daily store operations on the shop floor and tills, setting the pace for Customer Team Members.


• Improve store performance through merchandising, stock accuracy, and HR processes.


• Engage with the community and promote Co-op membership growth.

What You'll Bring

• Passion for people and leadership.


• Flexibility and leading by example.


• Skills in retail, merchandising, or team management (experience not essential).

Why Co-op?

At Co-op, we're owned by our members. Because we're owned by you, we can do right by you. When you join us, you're not just taking a job, you're joining a movement. We prioritize people and communities and are powered by purpose. We want you to thrive, so you'll also receive:

• Full training and career development resources.


• 30% discount on Co-op products in store.


• Flexible access to your pay as you earn it.


• Up to 10% pension contributions.


• 36 days of holiday (pro-rata, including bank holidays).


• 24/7 access to GP appointments and colleague support programmes.


• Cycle to work scheme.


• Market-leading policies to support life's big moments.

Our Inclusive Environment

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues feel like they belong, supported by our inclusive policies and ways of working. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria. If you need adjustments during recruitment, we will support you.

Learn more about our recruitment process and inclusion commitments via our website.

Additional Information

As part of the application process, you'll need to complete two online assessments, taking approximately 15-20 minutes. We reserve the right to remove the vacancy before the scheduled closing date.

#s1-Gen

Location: Station Approach , Borough Green, TN15 2AD Pay: £14.48 per hour Contract: 20-30 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview. 30% colleague member discount in store - see below for more benefits You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier
for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or
team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to your pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Cycle to work scheme Market-leading policies to help you though life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like
they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date. #J-18808-Ljbffr