Customer Support Team Leader

Are you a motivated leader who thrives on developing people, driving performance, and delivering exceptional service? At Northgate Vehicle Hire we're looking for a proactive and people-focused Team Leader to join our growing Fleet Compliance team in Darlington. This is an exciting opportunity for someone who enjoys leading from the front, creating a positive team culture, and making a real impact in a fast-paced operational environment. You'll play a key role in ensuring fleet compliance standards are met while supporting the workshop operations and delivering excellent service to both internal and external customers. What you will be doing:

• Leading and motivating a high-performing Fleet Compliance team
• Managing day-to-day operational activity to achieve KPIs and service levels
• Coaching, supporting, and developing team members to help them succeed
• Monitoring performance, identifying improvements, and driving best practice
• Resolving challenges quickly and effectively within a busy environment
• Supporting operational efficiency and cost control across workshop operations
• Building strong relationships across departments to achieve shared goals
• Championing a culture of continuous improvement and customer excellence
  
  We're looking for a confident and engaging leader who brings energy, resilience, and a passion for delivering results.
You'll ideally have:
• Previous experience in a team leadership or supervisory role
• A customer-first mindset with a commitment to service excellence
• Strong attention to detail and the ability to maintain high levels of accuracy
• Good IT skills, including Microsoft Office, and confidence learning new systems
• Excellent communication and relationship-building skills
• A proactive approach with the ability to solve problems and drive improvements
• The ability to motivate, coach, and inspire a team in a fast-paced environment
  
  Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include …
Salary - £28,621 plus quarterly bonus Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday! Pension - Employer contributions of 5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q and Wickes. Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping