Customer Support Engineer

troubleshooting network connections to working with the customer on specific rules to improve their risk posture.About the role: As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly capable and versatile Support Engineer to join our Customer Support organization. Utilizing their SaaS, passive services monitoring, and enterprise software experience to enhance our technical customer relationships.Responsibilities:Providing guidance and validation of software solutions that will allow some of the largest companies in the world do more business online testing and troubleshooting customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations Policies and rules, escalation and enforcement workflow design.Following prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deploymentDiscerning

when software/technical issues should be escalated and responding to customer's initial questions on our software products and actively monitoring the service that LNRSG provides.Requirements:Proven experience in Customer Support (pre/post sales) experience and proven track record,Proficient in English and FrenchGreat Customer facing skills (email and over the phone)Understanding of SQL and generating simple queriesKnowledge of HTML and at least two of the following technologies; PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.NetExcellent analysis, troubleshooting and debugging skills, in particular with web workflow and websitesAbility to handle a wide variety of sometimes demanding and complex issuesSDK/Mobile Development Android/IOS/Java (desirable)Working for You:We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Generous holiday allowance with the option to buy additional daysHealth screening

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.comAbout the team: The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their questions via phone/email about the LNRSG ServiceThe issues can range from a simple password reset to webpage workflow of LNRSG code to