Customer Support Coordinator - Darwen or Livingston

opportunities within a growing businessThe RoleAs a Customer Support Coordinator, you will be responsible for supporting customers throughout their journey, ensuring requests are managed efficiently and delivering a high standard of service at every stage.You'll work closely with customers, suppliers and internal teams to coordinate activities, resolve issues and help ensure projects are delivered successfully.Key responsibilities include:Acting as a primary point of contact for customer enquiriesManaging customer requests and projects from initiation through to completionCoordinating with internal departments and external stakeholders to ensure timely deliveryMonitoring service levels and proactively managing customer expectationsInvestigating and resolving customer queries and escalationsSupporting contract administration, renewals and new business activitiesMaintaining accurate records and updating internal systemsIdentifying opportunities to improve processes and enhance customer

experienceAbout YouWe're looking for someone who is organised, proactive and enjoys building positive relationships with customers and colleagues.You'll ideally have:Previous experience in a customer service, customer support or coordination roleStrong organisational skills with the ability to manage multiple prioritiesExcellent communication skills, both written and verbalA professional and customer-focused approachGood working knowledge of Microsoft Office, including Outlook, Excel and WordStrong problem-solving skills and the ability to take ownership of issues through to resolutionExperience working in a fast-paced environmentExperience within the utilities, construction, infrastructure or service sectors would be advantageous but is not essential.Why Energy Assets?At Energy Assets, people are at the heart of our success. We are committed to creating an inclusive workplace where everyone feels valued, supported and able to develop their career.If you're looking for a role where you

About Energy AssetsEnergy Assets is a leading provider of utility infrastructure and metering services across the UK. Since 2005, we have been helping customers deliver essential energy infrastructure through innovative metering, network ownership and construction solutions, and low-carbon energy services.Working with major energy suppliers, developers, housebuilders, commercial organisations and public sector clients, we play a key role in supporting the UK's evolving energy landscape.As our business continues to grow, we are looking for a Customer Support Coordinator to join our team.What We OfferStarting salary of £26,591, increasing to £27,326.57 upon successful completion of probationAnnual performance-related bonus opportunity30 days' holiday, increasing with service to 35 daysCompany pension schemeCritical injury schemeEmployee benefits and discount platformOngoing learning and development opportunitiesA supportive and collaborative working environmentCareer progression