customer support champion
Axle Energy, Clerkenwell, Islington
customer support champion
Salary not available. View on company website.
Axle Energy, Clerkenwell, Islington
- Part time
- Temporary
- Onsite working
Posted 1 day ago, 2 Nov | Get your application in today.
Closing date: Closing date not specified
Job ref: 113583e2517d4b0d89dbdf5c55a02606
Location ref: Clerkenwell, Islington
Full Job Description
- Act as the owner for complex or high-priority customer cases.
- Collaborate closely with tech team to analyse and solve painpoints
- Maintain and expand internal technical playbooks and knowledge resources.
- Identify recurring customer issues bring insights to improve the product
Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done - Empathetic: you care about other people's problems, and you feel the pain when things don't work as they should
- Curious: you're willing to dig in when things don't work as they should, and keep an open mind when trying to debug issues
A competitive salary & the opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world. We aim to keep pay equitable across the company, with a 1:1 median ratio between founder and team compensation. Bi-annual retreats to strengthen team connection & shared purpose. Hybrid working - We have a dog-friendly office in Farringdon. To maximize collaboration, we ask that you spend 1-2 days a week in the office. We are extremely keen to build a diverse company, and we're particularly eager to hear from candidates who don't fit the traditional role stereotypes. If you're motivated by our mission, please do reach out, even if you feel you might not 'check all the boxes'. Interview process 1. Initial interview 2. Take-home exercise 3. Final interview (in-person) 4. Offer, references, and welcome to the team!
Direct job link
https://www.jobs24.co.uk/job/customer-support-champion-127678574