Customer Support Assistant

Customer Support Assistant

£24570

CO-OP, Strangeways, Manchester

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 15 Jul | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 17551da97cae4add8e78d46d2fd2324e

Full Job Description

In this role, you'll take inbound calls from our existing clients, providing an update on the progression of their case where appropriate or arranging for them to speak with their case manager if required. You don't need any legal experience for this role as we'll provide training on our case management system and probate management to enable you to provide our clients with outstanding customer service. This is a fantastic chance to develop your skills in an ethical legal business. What you'll do

  • take a high volume of inbound calls from our clients and support with their queries, managing their expectations around their case progression
  • co-ordinate arranging a time for the client to meet their case manager if it's required to answer their query
  • work effectively from a task list, making sure that the task list is well maintained
  • complete a variety of ad-hoc requests to meet the needs of the team

    excellent customer service skills
  • the drive to troubleshoot an issue and provide a swift resolution for the customer
  • great organisational skills
  • the ability to communicate professionally and sensitively with clients who are facing a difficult time in their lives
  • the ability to prioritise your work and adapt to multiple requests, Team-work
  • Detail orientated
  • Organisation
  • Communication
  • Relationship building
  • Adaptability

    Your career at Co-op Legal Services
  • You'll find career opportunities here whether or not you have legal qualifications. We offer a variety of routes into legal practice, a clear career progression framework, and early career options that provide a cost effective alternative to university. We regularly recruit for qualified and non-qualified jobs, so whether you're an experienced lawyer or someone who's keen to explore the possibilities of a career in the law, you can make a difference here.

  • Coaching, training and support such as study leave, to help you develop your skills and progress your career
  • Pension with up to 10% employer contributions
  • Incentive scheme up to 10% after probation
  • 28 days holiday plus bank holidays (rising to 32 in line with service)
  • Wellbeing benefits to support your physical financial and mental health
  • Discounts on Co-op products and services, £24,570 plus excellent benefits (Work Level 6C)
  • Benefits including: annual bonus, 28 days holiday, discounts, and free support for your physical, financial, and mental wellbeing Full time, Monday-Friday 37.5 hours per week Manchester city centre, M4 4FW - office based, Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:
  • competitive salary
  • coaching, training and support to help you develop
  • pension with up to 10% employer contributions
  • annual incentive scheme
  • 28 days holiday (rising to 32 in line with service)
  • discounts on Co-op products and services
  • Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
  • Building an inclusive work environment We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

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Direct job link

https://www.jobs24.co.uk/job/customer-support-assistant-125379640

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