Customer Support Administrator

What You'll Be Doing You'll play a key role in delivering outstanding customer service while helping coordinate vehicle demonstrations and events for some of the UK's leading automotive brands. Your day may include: Supporting customers through phone and email communications Managing vehicle and event booking requests Coordinating demo fleet activities and administration Liaising with logistics partners to ensure vehicles are available when needed Processing and managing vehicle keys and associated systems Maintaining accurate records and customer data Working closely with internal teams to ensure service levels are achieved Supporting both office-based and operational activities across the site What Makes This Role Different? This isn't your typical desk-based admin position. Our team combines customer service, administration, and hands-on operational support. One moment you'll be helping a customer solve a query, the next you'll be supporting vehicle movements, preparing vehicles for events, or retrieving keys ready for bookings. You'll enjoy: A varied role with a mix of office and operational responsibilities Working with multiple teams across the business Opportunities to learn new skills and develop your career Full training and ongoing support Being part of a team that genuinely makes a difference to customer experience

We're less interested in what you've done before and more interested in your attitude and potential. You'll be someone who: Enjoys helping customers Has great communication skills Is organised and pays attention to detail Can manage multiple tasks and priorities Likes solving problems Is comfortable using Microsoft Office Has a positive, proactive approach Is eager to learn and develop Doesn't mind occasionally working outdoors in all weather conditions

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry's most trusted names. STRICTLY NO AGENCIES PLEASE We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions. Cox Automotive is the world's largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail.

£27,144 40 hours a week (Monday - Friday) Accelerate your career with a company that leads the way! Manheim Vehicle Services is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of vehicle preparation services - ensuring every vehicle is ready for both wholesale and retail markets. Our success is driven by a responsive, agile support team that adapts to diverse customer needs with precision, care and efficiency. As our service offering and client base continues to grow, we remain focussed on delivering every service level agreement, whilst upholding the highest standards of quality and customer satisfaction. At every stage, our team is committed to operational excellence and providing an exceptional customer experience - because for us, it's not just about vehicles, it's about the people we serve. Why Join Us & What's In It For You? As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme