Customer Support Administrator

As a Customer Support Administrator based in Dartford Kent you'll be responsible for:

• Managing the product ordering and delivering for selected key accounts.
• Placing purchase orders (P/O's) with suppliers, filing order confirmations, managing the delivery of the P/O's and answering queries on price.
• Maintaining records of customer and supplier. communications on Bistrack sales order and P/O's notepads.
• Answering customer service queries, including damage, fault, missing part and spare part requests.
• Maintaining a database of customer service queries and r aise replacements orders.
  
  Background in sales or customer support or trade counter.
• Customer service experience.
• Clear communicator on phone and email.
• Microsoft Office proficient.
  
  Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including annual leave 24 days (increasing with length of service), a generous pension scheme (matched up to 9%), enhanced maternity & paternity cover, potential to earn bonuses, and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!, This role is a full time, permanent position, 37.5hrs per week, Monday-Friday, office based role with hybrid working 3 days in the office and 2 days from home 09:00-17:30 with 1 hrs break. No weekend required.