Customer Support Administrator

We're looking for a highly organised, proactive and customer-focused Customer Support Administrator to join our Vehicle Solutions Team. You will manage a growing portfolio of customer accounts, ensuring all administration is completed accurately, on time, and in line with service level agreements. Your work will directly contribute to a smooth and professional customer experience.
What You'll Be Doing
Accurately input vehicle documents within agreed timeframes.
Organise and file documents efficiently.
Process and post daily mail correctly and on time.
Book units across multiple Vehicle Solutions locations.
Use various customer databases and external systems.
Liaise with Vehicle Solutions and auction sites to coordinate vehicle transitions.
Handle customer enquiries via phone, email, and face-to-face, resolving or escalating as needed.
Be the first point of contact for a portfolio of customers.
Maintain strong relationships with internal teams and external vendors.
Ensure all administrative tasks meet quality standards and SLAs., We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Strong administrative skills with a sharp eye for detail.
Proven customer service experience with the ability to manage customer interactions professionally and resolve queries and complaints in a positive and calm manner.
Confident and professional communicator - both written and verbally.
Strong organisation skills and time management skills, able to meet tight deadlines and prioritize effectively.
Flexible, team-oriented and able to adapt quickly to change.
Comfortable working within regulated procedures and maintaining high standards.
A pro-active mindset - someone who brings ideas, takes initiative and thrives in a fast-paced environment.
Energetic, motivated and eager to develop and grow within the role

Cox Automotive is the world's largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers' core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
The Benefits
Testimonials
Aneliese Platts
Senior Designer "The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!"
Ann Fairbanks
Executive PA & Business Support "I wouldn't be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It's all built on strong values that are more than just words, they're acted on every single day."
Gemma Hepple
National Operations Manager "In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There's a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a 'man's' role."

£27,144
40 hours per week (Monday - Friday)
Accelerate your career with a company that leads the way!
Manheim Vehicle Services, part of the Cox Automotive Group, is a fast-moving, evolving business that supports de-fleet operations, multiple remarketing channels, and a full range of vehicle preparation services - making sure vehicles are ready for both wholesale and retail markets.
At the heart of service delivery and behind the scenes is the Customer Experience Team who play a vital role in managing a wide range of customer needs with speed, precision, and care. As we grow our service offering and expand our client base, delivering on service level agreements and maintaining the highest standards is more important than ever.
Our team members are the driving force behind this success - making sure every customer requirement is met and that we deliver operational excellence and outstanding service at every step.
Why Join Us & What's In It For You?
As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:
Option to buy additional holiday days
Your birthday off every year - paid
One annual Well-Being Day for you to relax and recharge
One paid Charity Day to give back and support a cause that matters to you
Opportunities for career progression across the Cox Automotive network
Competitive pension scheme