Customer Support Administrator
Kids Planet Day Nurseries Limited, Broomedge, Warrington
Customer Support Administrator
Salary not available. View on company website.
Kids Planet Day Nurseries Limited, Broomedge, Warrington
- Full time
- Permanent
- Remote working
Posted 3 days ago, 12 Jun | Get your application in today.
Closing date: Closing date not specified
Job ref: 1a5d775bf42143d2a24f3d55bb04a6eb
Location ref: Broomedge, Warrington
Full Job Description
Answer parent queries in a timely and professional manner either via email or over the telephone
Deal with potential new customers regarding availability and fees
Be able to pass queries on to the appropriate person if unable to deal with, whilst managing customers' expectations
Support the nursery reception/admin and management teams with enquiries, bookings, families, system issues, policies and procedures
Speak to parents and nurseries in a professional way
Deal with complaints either in writing or over the telephone in a calm and professional way
Take responsibility for the new registrations/families and deal with queries that may not directly come under your role
We are pleased to announce that we are currently looking for a Customer Support Administrator to join our Customer Support team at our Head Office in Lymm, Cheshire. This role would suit an individual who is positive, enthusiastic, and has a can-do attitude!, Good literacy skills, being able use correct grammar, spelling and punctuation - GCSE C or above desirable
Excellent verbal and communication skills are a must
Good numeracy skills - GCSE C or above desirable
Good knowledge of Word and Excel
Attention to detail is essential
Kids Planet is an independent, family-run group of nurseries providing the highest standard of nursery care across the UK. Our people are what make our family great.
Highly professional team
Great Place to Work Certified 2025/26
Ranked #1 UK Best Workplaces for Women 2025
Crowned NMT's Large Nursery Group of the Year, for the second year running
80% Childcare Discount - T&Cs apply
What's in it for you?
Free breakfast, lunches and healthy snacks including fresh fruit
Accredited training
Enhanced Maternity, Paternity, Fertility and Adoption leave
Regular staff rewards
Team appreciation events
Long service awards
Dedicated wellbeing package
A day off for your birthday
A Customer Support Administrator at Kids Planet gets:
Competitive salary (dependent upon qualifications and experience)
Pension plan
Annual leave including bank holidays
Monday to Friday
Responsibilities will include but not be limited to the following