Customer Support Administrator

Our site is undergoing a significant and exciting transformation as we relocate to a newly constructed facility in Daedalus. This state-of-the-art site will serve as the Centre of Excellence for aerospace manufacturing across Europe, marking a new era of innovation and excellence. We pride ourselves as a premier supplier of fully integrated fuel systems for fixed and rotary-wing aircraft. We boast extensive fuel and air system test facilities, facilitating comprehensive testing across a range of conditions with various fuel types ## What you'll do:

• Ensure timely on-time delivery of core shipment
• Return As Is shipments
• Booking house units to stock
• Issuing house units to achieve on-time delivery
• Ad-hoc queries from direct staff who have processing issues/labour queries
• Become the knowledge holder for complex shipments (esp. Military)
• Receipt and process new repairs to contract review
• Maintain accurate records through scanning
• Complete and update action plans (4ups) relating to departmental targets
• Contact & support customers where required to progress repair orders
• Ensure daily TAKT rates are met
• Attend weekly meeting to relay current information relating to targets to plan
• Ensure urgent repairs are prioritised suitability through inspection and despatch stages
• Support shipping in-line with output plans
• Drive Lean process improvements to reduce lead times
• Undertake administrative duties to support Aftermarket operations
• Troubleshoot/problem solve transactional errors/system errors
• Ability to work under pressure
  
  We are ideally looking for someone with:
• Good experience in working in Repairs (Part 145)
• Good working knowledge of certification requirements CAA/EASA/FAA 8130 etc.
• Proven record in using and driving Lean Manufacturing Techniques and working/leading in high performance teams
• Good Excel working level
• Ability to understand contractual requirements
• Working knowledge of ERP systems (MFG-Pro) and especially repairs module
• Experienced user of customer portals
  
  Currently located in Titchfield, Hampshire, Eaton's Aerospace business stands as a global leader in aerospace fuel systems.
  
  Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Great company benefits
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the through power management technologies
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen