Customer Success - Team Lead

At IRIS, we are passionate about helping customers get the most value from our software. As Team Leader for our Customer Success Managers, you will lead a team responsible for driving customer retention, engagement, adoption and long-term value across our Accountancy customer base.
Reporting into the Customer Success Director, you will coach and develop a team of Customer Success Managers, ensuring they deliver excellent customer experiences, strong renewal performance and clear customer value.
This is a fantastic opportunity for someone with leadership experience within Customer Success, Account Management or Retention who enjoys developing people, improving processes and building strong customer relationships., Team Leadership & Coaching
Lead, motivate and coach a team of Customer Success Managers
Conduct regular 1:1s, performance reviews and development conversations
Set clear objectives and expectations across retention, renewals, adoption and customer engagement
Support progress

IRIS Software Group is one of the UK's largest privately held software companies, supporting over 120,000 customers across the UK and globally.
We provide mission-critical software across HR, payroll, finance, education and accountancy, helping organisations reduce admin, improve efficiency and make better business decisions.
Some of our key achievements include:
91 of the top 100 UK accountancy firms use IRIS software
1 in 8 UK employees are paid through IRIS payroll solutions
Over 12,000 schools and academies use our education software
We have been recognised as a Great Place to Work, including awards for Wellbeing, Women and Technology, As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It's vital these mission-critical functions work first time, every time.
That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Leading
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Excelling
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Growing
Offering regular training and development programmes tailored to each employee's development needs and providing a commitment to a 'learning culture' which shares knowledge, best practice and our long-standing expertise between employees.
Listening
We're committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Sharing
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.