Customer Success Manager - French Speaker

Job Overview Adthena is an award-winning search intelligence platform powered by patented AI technology. We help brands, marketers, and agencies dominate the paid search market. We are seeking a French-Speaking Customer Success Manager to partner with a portfolio of French and UK clients. Key Information

• Reporting to: Senior Manager, Customer Success
• Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
• Interviews: 4 Stages
• Start Date: ASAP
What you'll do As a French-Speaking Customer Success Manager, you will be the go-to partner for clients, driving adoption through onboarding, best-practice guidance, and bespoke solutions. Native French is essential, with strong written and spoken English. First 18 months
• First 30 days - Get up to speed on product, business, tools, and processes.
• By 60 days - Build relationships, arrange calls, and manage a pre-assigned book of "green" clients (up to 30).
• By 90 days - Conduct Business Reviews with senior stakeholders, drive engagement via monthly check-ins, co-own success plans, and capture outcomes.
• By 12 months - Deliver an exceptional client experience with 90%+ gross revenue retention and scope upsell opportunities.
• By 18 months - Proven track record as an Adthena CSM, with a clear path for growth.
Required Experience
• Native French speaker with strong written and spoken English
• At least 2 years in a client-facing Customer Success, Account Management, or Client Services role
• Strong stakeholder management skills, comfortable engaging up to C-level
• Solid understanding of the digital marketing landscape, including paid search
• Strong analytical skills - confident working with data and translating it into actionable insights
• Customer-centric mindset focused on delivering value and driving outcomes
• SaaS background is a plus
Core Values
• Get Shit Done: We take action, own challenges, and find solutions.
• Freedom with Responsibility: We take charge of results and recognize our hustle.
• Deliver Remarkable Quality: We exceed expectations and aim to do our best work.
• Smart & Always Improving: We expand our knowledge and become better at what we do.
Benefits
• Strong Culture: 93% approval rating, eNPS 27.
• Award-Winning Product: 2025 US Search Award for Best AI Search Software Innovation.
• Trust-Based Vacation: Take time off as needed.
• Remote-First: 52% remote, others hybrid at London, Austin, Sydney hubs.
• Flexible Work: Full autonomy over day.
• Career Growth: Bespoke training and career development via "Sherpa plans."
• Private Medical Insurance: Fully covered health care.
• Mental Health Support: EAP with 24/7 counselling and HeadSpace.
• Family Care Package: Up to 6 months paid maternity leave, 2 months paternity leave.
• Pension & 401(k): Competitive UK/US/AUS schemes from day one.
• Home Office Stipend: $200 for ideal remote set-up.
• Swag Welcome Gift: $70 credit for merch.
  
  As a French-Speaking Customer Success Manager, you will be the go-to partner for clients, driving adoption through onboarding, best-practice guidance, and bespoke solutions. Native French is essential, with strong written and spoken English., Native French speaker with strong written and spoken English
• At least 2 years in a client-facing Customer Success, Account Management, or Client Services role
• Strong stakeholder management skills, comfortable engaging up to C-level
• Solid understanding of the digital marketing landscape, including paid search
• Strong analytical skills - confident working with data and translating it into actionable insights
• Customer-centric mindset focused on delivering value and driving outcomes
• SaaS background is a plus
  
  Strong Culture: 93% approval rating, eNPS 27.
• Award-Winning Product: 2025 US Search Award for Best AI Search Software Innovation.
• Trust-Based Vacation: Take time off as needed.
• Remote-First: 52% remote, others hybrid at London, Austin, Sydney hubs.
• Flexible Work: Full autonomy over day.
• Career Growth: Bespoke training and career development via "Sherpa plans."
• Private Medical Insurance: Fully covered health care.
• Mental Health Support: EAP with 24/7 counselling and HeadSpace.
• Family Care Package: Up to 6 months paid maternity leave, 2 months paternity leave.
• Pension & 401(k): Competitive UK/US/AUS schemes from day one.
• Home Office Stipend: $200 for ideal remote set-up.
• Swag Welcome Gift: $70 credit for merch.