Customer Success Manager (1 year FTC)

Job Description

• Manage end-to-end customer audit engagements, serving as the primary contact for customers and internal stakeholders throughout the process.
• Lead and coordinate on-site customer audits, overseeing all logistical arrangements and ensuring comprehensive documentation.
• Facilitate collaboration among cross-functional teams including Operations, Sales, Quality, and Compliance to deliver audit objectives efficiently.
• Ensure audit requests are processed timely and meet or exceed defined SLAs and KPIs.
• Maintain and improve audit databases and processes, contributing to digital quality and operational rigor.
• Participate actively in global audit communities to share best practices and promote continuous improvement.
• Uphold confidentiality and ethical standards at all times during audit execution and reporting.
• Analyze audit outcomes, providing insights and recommendations to drive operational enhancements and risk mitigation.
Your role
• Manage end-to-end customer audit engagements, serving as the primary contact for customers and internal stakeholders throughout the process.
• Lead and coordinate on-site customer audits, overseeing all logistical arrangements and ensuring comprehensive documentation.
• Facilitate collaboration among cross-functional teams including Operations, Sales, Quality, and Compliance to deliver audit objectives efficiently.
• Ensure audit requests are processed timely and meet or exceed defined SLAs and KPIs.
• Maintain and improve audit databases and processes, contributing to digital quality and operational rigor.
• Participate actively in global audit communities to share best practices and promote continuous improvement.
• Uphold confidentiality and ethical standards at all times during audit execution and reporting.
• Analyze audit outcomes, providing insights and recommendations to drive operational enhancements and risk mitigation.
What You'll Need
• Bachelor's degree in Business, IT, Engineering, or related discipline or equivalent audit management experience in a service-oriented environment.
• 4-7 years of experience leading audits, compliance, or customer success processes, preferably within utilities, data centers, IT, or telecommunications.
• Proven ability to collaborate cross-functionally with Operations, Sales, Implementation, and Finance teams.
• Strong organizational capabilities with advanced skills in reporting, documentation, and process management.
• Demonstrated aptitude for analytical thinking, problem-solving, and driving operational excellence.
• High standards of ethics, confidentiality, and professionalism when handling sensitive customer and company information.
  
  Bachelor's degree in Business, IT, Engineering, or related discipline or equivalent audit management experience in a service-oriented environment.
• 4-7 years of experience leading audits, compliance, or customer success processes, preferably within utilities, data centers, IT, or telecommunications.
• Proven ability to collaborate cross-functionally with Operations, Sales, Implementation, and Finance teams.
• Strong organizational capabilities with advanced skills in reporting, documentation, and process management.
• Demonstrated aptitude for analytical thinking, problem-solving, and driving operational excellence.
• High standards of ethics, confidentiality, and professionalism when handling sensitive customer and company information.