Customer Success Executive

We have an exciting new role for a Customer Success Executive to join our new team in Warrington!. This role is office based, hybrid working is not available. The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.,

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
• Deliver accurate and timely hire contract administration
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques
• Follow up on enquiries to increase conversion rates
• Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
• Promote and develop Sunbelt Rentals UK digital ways of working
What we offer?
• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays
  
  To succeed in this role, you will bring the following skill set and behaviours:
• High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment
• Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
• Computer literate with experience with digital tools and platforms
• NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable)