Customer Success Executive

As a Customer Success Executive, you'll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clients get maximum value from our market-leading software in HCM, supporting them at every step of the customer journey.
From onboarding and product training to adoption, retention, and beyond-you'll be the bridge between our solutions and our customers' success. You'll collaborate closely with colleagues in Customer Success, Sales, Operations, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand.
What you'll be doing:
Managing a portfolio of customers and acting as their primary point of contact
Building trusted advisor relationships and guiding customers to achieve their goals
Leading the onboarding process and ensuring customers achieve value quickly
Driving adoption, satisfaction, renewals, and expansion opportunities
Conducting regular check-ins, business reviews, and on/off-site meetings
Acting as the "voice of the customer" internally to shape product and service improvements
Maintaining a deep understanding of our products and advising on best practices
Creating customer success plans, tracking customer health, and proactively addressing risks
Partnering with teams across the business to deliver seamless customer experiences

Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success? If so, we'd love to hear from you!, Strong relationship-building and communication skills
Proven experience in customer success, account management, or a client-facing role
Experience dealing with payroll or payroll software
Ability to manage multiple customers and projects at once
A proactive problem-solver with a customer-first mindset
Comfortable engaging with senior stakeholders and driving value conversations

As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It's vital these mission-critical functions work first time, every time.
That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.