Customer Success Advisor (Instructor Support)

We're recruiting a Customer Success-focused Relationship Manager to join the Head Office team at Bill Plant Driving School, one of the UK's largest and most trusted driving tuition providers. This is a relationship-led, customer support role focused on onboarding, coaching, and ongoing account management for our network of self-employed driving instructors. You'll help instructors grow their businesses, solve problems, and deliver great experiences to learners - supported by a friendly, collaborative team. What You'll Be Doing In this Customer Success / Relationship Management role, you will:

• Build long-term relationships with driving instructors
• Provide customer support and business guidance via regular calls
• Support instructor onboarding during their first 6 months
• Coach instructors on planning, growth, and pupil supply
• Resolve queries with empathy and professionalism
• Work closely with marketing, training, accounts, and vehicle teams
• Keep accurate records using CRM systems and Outlook
  
  We're open to different backgrounds. Experience may include:
• Customer Success or Customer Support
• Relationship Management or Account Management (non-sales)
• Client Onboarding or Member Support
• Business Support or Coaching
• CRM systems and Microsoft Outlook
• Stakeholder management and problem solving
  
  Permanent, full-time role
• Monday to Friday working hours
• Free on-site parking and cycle-to-work scheme
• Supportive team culture and regular company events
• Full training and clear progression opportunities
This is a long-term career opportunity, not just a job. About Bill Plant Driving School Bill Plant Driving School supports thousands of driving instructors across the UK. Our Head Office team plays a key role in helping instructors succeed through high-quality support, training, and relationship management.