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Customer Specialist - Complaints T2

Sovereign Network Group, Aberdaugleddau, Sir Benfro - Pembrokeshire

Customer Specialist - Complaints T2

Salary not available. View on company website.

Sovereign Network Group, Aberdaugleddau, Sir Benfro - Pembrokeshire

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 7 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 1c71485583fa424e8da95f12d6494abc

Location ref: Aberdaugleddau, Sir Benfro - Pembrokeshire

Full Job Description

  • Take ownership of customer complaints, acting as the main point of contact from start to resolution
  • Resolve a range of complaints efficiently and fairly, delivering positive outcomes for customers
  • Communicate clearly and empathetically with customers, using strong listening skills and aligning with SNG's tone of voice
  • Assess options and clearly explain outcomes to customers, including producing written responses where required
  • Balance customer needs with organisational policies, confidently setting boundaries when appropriate
  • Keep customers informed throughout the complaints process and manage expectations effectively
  • Work collaboratively with colleagues and service areas to agree actions and resolve complaints promptly
  • Manage and prioritise a varied caseload, contributing to team workflow and shared objectives

    Previous experience of resolving customer complaints
  • Excellent oral and written communication skills
  • Experience of working effectively and collaboratively with internal and external stakeholders
  • Evidence of being able to understand and appreciate differing viewpoints
  • Ability to work to regulatory timeframes and guidance
  • Proficient in working with Microsoft applications (Word, Excel, Dynamics).
  • Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations.

    25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • 3 additional wellbeing days and 2 paid volunteering days
  • Generous matched pension scheme up to 12% and Life cover at 4x salary
  • Enhanced maternity/paternity/adoption pay
  • Options for private medical insurance, dental insurance and critical illness cover
  • Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
    • At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Direct job link

https://www.jobs24.co.uk/job/customer-specialist-complaints-t2-127079148
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