Customer Solution Architect

The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining, growing, and expanding customer ecosystems through technical engagement, advocacy, and solution leadership. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation.As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities., Customer Advocacy & Relationship Leadership

• Build trusted relationships across customer organisations from technical leads to executive sponsors
• Act as a trusted advisor aligning technical strategy with business outcomes
• Monitor account health and lead remediation planning
• Provide structured customer feedback to influence product and roadmap direction
• Demonstrate and communicate delivered business value
Adoption, Value Realisation & Innovation
• Drive adoption of platform capabilities and best practices
• Identify underutilised features and growth opportunities
• Deliver workshops, demos, and innovation sessions
• Define and develop new use cases aligned to customer strategy
• Ensure customers realise measurable outcomes and ROI
Technical Opportunity Progression & Growth
• Lead technical discovery, architecture design, and solution scoping
• Develop and maintain a Technical Vision for Success
• Support sales activities including quoting, ordering, proposal development, and stakeholder communication across internal teams and the customer
• Influence architecture decisions and adoption strategies
• Drive revenue growth and expansion opportunities
Technical Leadership & Execution
• Provide architectural leadership across data and cloud ecosystems
• Align execution with account strategies and business objectives
• Guide long-term transformation and architecture direction
• Maintain expertise across relevant technologies and trends
• Contribute reusable assets and best practices
Who You'll Work With
• Partner with Account Executives and the broader account team on strategy, planning, and opportunity development
• Engage directly with customer stakeholders ranging from DBAs and data architects to analytics leaders and CIO-level executives
• Collaborate with Consulting Services on solution design and strategic engagements
• Work with Customer Services teams to ensure solution alignment and ongoing customer success
• Coordinate with Global Sales Support, Pricing, and Finance to shape offers and proposals
• Interface with internal Teradata product and technical SMEs to bring specialized expertise into customer engagements
• Support collaboration across sales, technical, and delivery teams to drive adoption of Teradata solutions
  
  Strong expertise in data, analytics, and cloud architectures
• Experience designing and promoting enterprise-scale analytical solutions
• Deep understanding of modern data platforms and AI trends
• Demonstrated ability to understand customer needs and provide thought leadership to influence and build trust at multiple levels
• Strong stakeholder management and communication skills
• Ability to translate business outcomes into technical solutions
• Degree-level qualification or relevant experience in computer science, software engineering, mathematics, management information systems, or a related discipline
Professional Experience
• Experience in solution architecture or technical consulting roles
• Proven customer-facing experience in a technical pre-sales role
• Exposure to complex enterprise environments and advanced data and analytics solutions
Personal Attributes
• Strategic thinker with strong business acumen
• Outcome-driven and value-focused
• Influential communicator
• Passion for innovation and customer success
• Excellent verbal and written communication skills in English; additional language skills are a bonus
• Ability to travel and work across all of Europe
  
  At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
  
  Country: Belgium, Payrate: 106,720 EURO - 133,400 EURO - 160,080 EURO On-Target Earnings
Why We Think You'll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are. Pay Rate: 100800.0000 - 126,000.00 - 151200.0000 On-Target Earnings Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance. Employees in this position are eligible to participate in the Company's benefits programs, which generally include health care, life and disability insurance, retirement savings, and time-off programs. Benefit details vary by country and plan, including eligibility and available options, and will be shared during the hiring process. Additional information is available here: https://www.teradata.com/About-Us/Careers/Benefits Employees in this position are also eligible to participate in the Company's comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: https://www.teradata.com/About-Us/Careers/Benefits