Customer Solution Apprentice (Ligentia)

Introduction

Join our Customer Solutions team and help customers and branches get the most from Ligentix, our customer platform. You'll support users day to day, keep our guides and content up to date, help test new features, and take on basic reporting and data work, all while working towards a recognised qualification. 

About the Employer

Ligentia is a global tech-enabled supply chain manager that has been keeping things moving for companies with complex networks for nearly 30 years. Powered by our proprietary software platform, Ligentix, we give major brands complete, end-to-end visibility of their freight from factory to final delivery. Now part of the global Asyad Group, we employ over 1,300 passionate problem-solvers across Europe, Asia, and the Americas, making us an exciting, innovative place for an apprentice to kickstart their career.

What You'll Do

This apprenticeship sits within our Customer Solutions Team and is centered on Ligentix, our customer platform. You'll spend your time helping customers and branches use the system well, keeping our support content accurate, testing new features, and taking on light data and reporting work. It's a broad role that gives you real exposure across customer support, systems, and process improvement while you work towards your qualifications. You'll be supported by an experienced team throughout, with mentoring alongside your structured training. 
Duties: 
• Support customers and branches with Ligentix, answering queries and helping them get the most from the platform. 
• Assist with customer onboarding and training, helping new users get up and running. 
• Maintain knowledge articles, user guides, and SharePoint content so information stays current and easy to find. 
• Support the testing of new features before release, helping catch issues early. 
• Troubleshoot user issues and escalate where appropriate. 
• Support system rollouts and drive user adoption. 
• Produce basic reports and help identify process improvements. 
• Carry out data validation and basic analysis. 

Training Outcome

Progression within the Customer Solutions Team and wider business, with the opportunity to move into a permanent role on successful completion of the apprenticeship.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Excel and SharePoint
• Written communication skills
• Basic numeracy
• Comfort working with data
• Prioritise
• Able to juggle several tasks
• Willing to learn
• Ask questions
• Take ownership of problems

Qualifications

• Essential - GCSE - 5 GCSEs - A*-C

Course Information

Course: Data technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Days and shifts to be confirmed.

Expected Duration: 1 Year 6 Months

Training Provider: BPP PROFESSIONAL EDUCATION LIMITED