Customer Services Representative
Fidelity International, Hogden Bottom, Reigate and Banstead
Customer Services Representative
£25700
Fidelity International, Hogden Bottom, Reigate and Banstead
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 21 May | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 0d057f6f6c374552a9f7afacd61d7071
Location ref: Hogden Bottom, Reigate and Banstead
Full Job Description
- Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
- Explaining financial products clearly and guiding customers to helpful tools and information.
- Taking ownership of each interaction, ensuring full resolution.
- Logging and escalating any potential risks, fraud cases, or vulnerable situations.
- Handling complaints constructively, aiming for early resolution.
Experience in a customer service role, ideally in a corporate environment. - Excellent phone manner and verbal communication skills.
- An appetite to grow your expertise through continued learning.
- Strong listening skills and a customer-first attitude.
- Comfortable using digital tools and eager to learn new systems.
- A team-oriented approach and a genuine interest in helping others.
Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. - Pension contributions: 10% employer-funded plus up to 3% matched
- Private Medical Insurance: comprehensive cover for you and your family
- Cycle to Work & TaxSaver tickets: save on your commute
- Free access to on-site gym & wellness support: prioritise your health
- Enhanced parental & family leave: support when it matters most
- 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
- Dynamic working options: hybrid flexibility for home and office balance
We offer long-term career stability, a clear development path, and a comprehensive benefits package including:
Direct job link
https://www.jobs24.co.uk/job/customer-services-representative-126869302