Customer Services Officer

Ability to deliver excellent customer service and a genuine interest to help people

- Good IT skills and a sound knowledge of Microsoft Office packages

- A 'can do' attitude, and attention to detail

- Able to communicate clearly with customers and team members

- Organised, methodical and able to follow instructions accurately

- Empathetic and understanding

- Previous customer service or libraries experience

Enfield has 9 libraries, with over a million visitors per year. The service is divided into four main Libraries and 5 smaller community libraries . The main libraries have all been recently refurbished or rebuilt and offer up-to-date books, Wi-Fi, public computers, online resources and events programmes to encourage reading.

An excellent pension through the Local Government Pension Scheme (LGPS).

- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.

- A blend of remote and office based working for most roles.

- Interest free season ticket loan repayable over three or ten months.

- Career development and learning experiences from a range of training courses and learning methods.

- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.

- Health and leisure discounts and tax-free bikes for work.

- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.