Customer Services Officer

Job description

Location: Reading

Department: Asset Finance & Leasing

Division: Corporate Banking

Employment Type: Full time

Salary: Competitive

Customer Services Officer (12-month FTC) (13120)

Investec - Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

Description of role and key responsibilities

• The efficient management of inbound customer account queries
• Good written and verbal communication skills including complaint handling
• Good time management skills/ability to multitask
• Prioritise accordingly to work within department SLA's

Core skills and knowledge

• Thinking critically and using initiative to resolve complaints
• Managing multiple queries simultaneously
• Ability to negotiate the best outcome and make decisions
• Strong communication (verbal & written) and active listening
• Empathy and ability to build rapport with customers
• Ability to remain calm and professional under pressure
• Strong interpersonal and teamwork skills
• Effective time management and organisation
• High attention to detail and accuracy
• Analytical skills and client focus
• Ability to identify, build and maintain strong relationships and communicate with key interfaces
• To act with integrity at all times and embrace the philosophy of treating our customers fairly (compulsory)
• Regulatory Knowledge as applicable to role (compulsory)
• Coaching & Assessment (compulsory for Managers and Supervisors)

Technical knowledge

• Understanding of lease and asset finance
• AML/KYC requirements
• Knowledge of Consumer Credit Act and other regulatory requirements

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch!

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

• Good written and verbal communication skills including complaint handling
• Good time management skills/ability to multitask
• Prioritise accordingly to work within department SLA's
Core skills and knowledge
• Thinking critically and using initiative to resolve complaints
• Managing multiple queries simultaneously
• Ability to negotiate the best outcome and make decisions
• Strong communication (verbal & written) and active listening
• Empathy and ability to build rapport with customers
• Ability to remain calm and professional under pressure
• Strong interpersonal and teamwork skills
• Effective time management and organisation
• High attention to detail and accuracy
• Analytical skills and client focus
• Ability to identify, build and maintain strong relationships and communicate with key interfaces
• To act with integrity at all times and embrace the philosophy of treating our customers fairly (compulsory)
• Regulatory Knowledge as applicable to role (compulsory)
• Coaching & Assessment (compulsory for Managers and Supervisors)
Technical knowledge
• Understanding of lease and asset finance
• AML/KYC requirements
Knowledge of Consumer Credit Act and other regulatory requirements As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary., Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute. We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead. If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch! At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.