Customer Services Inspections Manager

Customer Services Inspections Manager

2026-08-21T00:00:00

england

GB

Any

2026-10-10T14:35:57.83

Department: Customer Services

Location: South West

Description

Customer Services Inspections Manager
South West Region, Bristol, BS11 8AZ
Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

Customer Services Inspections Manager Responsibilities

• To act professionally at all times with the company name and charter in mind


• To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.


• Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.


• Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.

Customer Services Inspections Manager Requirements

• Experience in a similar role with another housebuilder is essential


• General knowledge of NHBC Technical Requirements/Guidelines essential


• To offer courteous, exemplary and efficient customer service at all times


• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

What We Offer

• Competitive basic salary


• 26 days annual leave + public holidays + your birthday off


• Opportunity to earn 10% bonus


• £5,000 car allowance or Company car

#s1-Gen

Department: Customer Services Location: South West Description Customer Services Inspections Manager South West Region, Bristol, BS11 8AZ Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. Customer Services Inspections Manager Responsibilities To act professionally at all times with the company name and charter in mind To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place. Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required. Provide feedback to the line manager regarding
defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat. Customer Services Inspections Manager Requirements Experience in a similar role with another housebuilder is essential General knowledge of NHBC Technical Requirements/Guidelines essential To offer courteous, exemplary and efficient customer service at all times Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals What We Offer Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus £5,000 car allowance or Company car #J-18808-Ljbffr