Customer Services Inspections Manager
Miller Homes, Bywell, Northumberland
Customer Services Inspections Manager
Salary not available. View on company website.
Miller Homes, Bywell, Northumberland
- Full time
- Permanent
- Onsite working
Posted today, 6 May | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 1847788a1ed2440f9e3158e34fca6c4b
Location ref: Bywell, Northumberland
Full Job Description
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.,
- Line Manage a team of Customer Services Technicians
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
Experience in a similar role with another housebuilder is essential - General knowledge of NHBC Technical Requirements/Guidelines essential
- To offer courteous, exemplary and efficient customer service at all times
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals
Competitive basic salary - 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company car, or car allowance of £5,000 per annum