Customer Services Executive

Handling inbound calls and emails from our valued customers. - Resolving queries with finesse, whether routine or complex. - Mastering the art of complaint handling like a true pro.

A sparkling phone manner and a can-do attitude. - Proactivity and enthusiasm that shines through every interaction.

Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? Look no further! First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we're on a mission to redefine the way the world views waste.

• About First Mile:
At First Mile, we're not just about recycling; we're about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time!
• About The Role: Customer Services Executive
If you're passionate about delivering top-notch customer service, we have the perfect role for you! As a Customer Services Executive, you'll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you!
• Working Hours & Compensation:
- Monday to Friday, 8:00-4:00/ 9:00-5.00 with a 30 minute lunch break - Starting salary: £24,650 per year, plus an enticing performance bonus.
• Why Join Us?
At First Mile, we're not just a company; we're a family united by a common goal: to make a meaningful impact on the world. Join us in the heart of Birmingham and be part of something bigger - a rapidly growing, multi-award-winning business where your voice matters, your growth is prioritised, and your passion for the planet drives everything we do.


• Perks & Benefits:
- Continuous learning and development opportunities. - Clear pathways for career (and salary) progression within our dynamic team. - Enhanced holiday allowance starting at 25 days plus bank holidays -a monthly £60 personal allowance to spend on you. - Regular social events and celebrations to keep the fun alive! - Enhanced parental leave scheme because family matters. - Hybrid working after completion of probation.