Customer Services Executive
Inspired Pet Nutrition, Thirsk, North Yorkshire
Customer Services Executive
Salary not available. View on company website.
Inspired Pet Nutrition, Thirsk, North Yorkshire
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 21 Jun | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: ed08275cd72f4f0695b4181c4a74f12b
Full Job Description
To support IPN in servicing customer orders through processing sales orders, communicating with our customers and liaising with our Operations and Distribution teams to ensure orders are despatched in a timely manner.,
- Accurate and timely processing of orders as they are received following business policies and processes
- Liaising with customers to ensure we have required information to ensure orders are processed accurately
- Assisting Export Coordinator where needed
- Managing customer queries and order issues through our customer feedback system
- Communicating customer and business issues that arise through order process in a timely and clear manner
Proven ability to work in a fast-paced, transactional process team - Previous customer services or customer focus experience
- Good knowledge of sales order process or a transactional process carried out on a recognised piece of financial / ERP software is desirable
- Excel literate with willingness to learn new processes and procedure
- Excellent communicator with internal and external stakeholders on email and over phone.
Salary: Competitive - Hours: 37.5 hours per week - Monday to Friday (hybrid working 4 days in office 1 day remote) between hours of 8:30 - 17:00
- Pension: Employee contributions 3% / Employer contribution 8%
- Holidays: 25 days + Bank Holidays
- Other Benefits: Free parking, tasty treats, free electric car charging, bring your dog to work, discounted products & free hot drinks.
Direct job link
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