Customer Services Assistant

From welcoming students and visitors at reception, to supporting the on-site café, managing parcels and accommodation enquiries, you'll play a vital role in creating a safe, positive and memorable experience for our residents. If you're organised, customer-focused and enjoy working in a fast-paced environment where you can genuinely make a difference, we'd love to hear from you. What You'll Do:

• Providing a warm, professional reception service for students, guests, contractors and visitors.
• Managing resident enquiries via face-to-face interactions, email and telephone.
• Handling post, parcels, key cards and access control processes.
• Supporting the day-to-day operation of the on-site café, serving customers and maintaining excellent cleanliness standards.
• Recording maintenance requests and liaising with relevant teams to ensure issues are resolved.
• Conducting building, safety and communal area checks.
• Supporting student arrivals, departures, open days and accommodation viewings.
• Responding appropriately to welfare concerns, incidents and emergencies.
• Contributing to resident engagement activities and helping create a welcoming student community.
  
  Previous experience in a customer-facing role such as reception, hospitality, retail, accommodation, housing or facilities management.
• Excellent communication and customer service skills.
• Confidence using Microsoft Office, email and digital systems.
• Strong organisational skills with the ability to prioritise multiple tasks.
• A calm, professional approach when dealing with challenging situations.
• A friendly, empathetic and inclusive attitude towards people from diverse backgrounds.
• Reliability and commitment to working the fixed weekend shift pattern.
Desirable Experience
• Student accommodation, university, housing or residential services.
• Reception or front-of-house environments.
• Café, hospitality or food service experience.
• Facilities or accommodation management systems.
  
  £12.89 per hour + excellent benefits
• 24hrs pw Saturday & Sunday 7:00am - 7:30pm
• Trinity Square Student Accommodation, Trinity Square, Gateshead, NE8 1FT
• Free parking
Check your local transport links here: [Plan Your Journey | Traveline] Why Join Us? Do you love helping people, solving problems and delivering outstanding customer service? We're looking for a confident and personable, Being part of Sodexo isn't just about having a job-it's about building a career and making a real impact. In addition to competitive pay and a fantastic work-life balance, we offer:
• Wellbeing Support - Access to mental health and wellness platforms, plus a 24/7 virtual GP.
• Employee Assistance Programme - Confidential support for legal, financial, and personal matters.
• Exclusive Discounts - Save on retail, travel, dining, and more through the Sodexo Discounts Scheme.
• Financial Benefits - Salary Finance Platform to help with money management and savings.
• Retirement Planning - Membership in the Sodexo Retirement Plan.
• Career Development - Learning and training opportunities to help you grow.
• Cycle to Work Scheme - Save money and stay fit while commuting.
• Volunteering Opportunities - Give back to your community with our support.
• Full Training & Uniform Provided - We set you up for success from day one.
Join Us Today! If you're passionate about customer service, enjoy working with people and want to play a key role within a busy student accommodation community, we'd love to hear from you.