Customer Services Ambassador

Location: Harwich

Salary: £25,777 for 32.5 hours per week

Customer Services Ambassador

The Role

An exciting opportunity has arisen for a Customer Services Ambassador working within the Operations Team to deliver first class service for the Port’s ferry customers. As an integral member of the team the role applicants should be customer focused, well presented and demonstrate excellent communication skills.   

You will be a key member of the team that provides customer service and information to passengers and customers across all aspects of operations, including working within the ferry terminal car hall and reception. Unsocial hours and weekend working will be a requirement.

 This role is working 32.5 hours per week, Monday to Sunday between the hours of 06:00 and 23:00. 

Key Requirements 

·        To help and assist with the movement of passengers and visitors within the port areas

·        To act as a primary point of contact for all Customer Service related enquiries, face to face, telephone or via two way radio.

·        Ensuring the general public using Harwich International Port are assisted and directed to the correct destinations and to ensure the smooth running of the embarkation/disembarkation of vessels.

·        To be professional and courteous at all times.

·        Check passenger tickets and visitor passes for entry into Restricted Areas.

·        Assist passengers with wheelchairs or heavy luggage as required.

·        Assist customers with providing information and guidance on the use of the park and pay car park.

·        Communicate with other port employees and customers via two way radios.

·        Cover the reception duties as required.

·        Direct foot and car passengers and present them to the Border Force control points.

·        Be prepared to train as a Fire Marshal for the Passenger and Car Hall areas

Who are we looking for?

·        Previous Customer Service experience an advantage.

·        Well presented with excellent communication skills.

·        Knowledge of a second European language an advantage

·        Computer literate, with good working knowledge of Microsoft Word and Excel.

·        Answering incoming telephone calls in a professional and courteous manner.

·        Willing to work unsocial hours and weekends

Please take a look at our job description by clicking "Apply on Company Website" for a full description of the role, as well as the full requirements.

Our recruitment process involves the redaction of each candidate’s identifiable information, leaving their skills, experience and answers to the competency questions to be assessed.

Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. Please refer to the government website via this link to understand the requirements needed. In cases where a post-study visa is used initially, it may be the case that the skilled worker visa requirements will not be met once this visa has expired.

Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have recently been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.