Wiltshire College & University Centre is looking for a Customer Service Advisor to provide an exceptional service to students, families, and the wider community. You will be the first point of contact, helping with course information, enrolments, and general inquiries. Customer Service Advisor - Contact Centre - Key Responsibilities:

• Telephones: Answer calls, provide course information, and handle messages.
• Admissions: Support applications and assist with student enrolments.
• Customer Service: Offer exceptional service via phone, email, and web chat.
• Information & Enquiries: Provide impartial guidance on courses, fees, finance, and entry criteria.
  
  Strong communication skills
• Positive, customer-focused attitude
• The ability to multitask in a fast-paced environment
• Ability to be a team player with attention to detail, Hold a Literacy and numeracy level 2 qualification (GCSE A-C/9-4) or equivalent.
  
  Wiltshire College & University Centre plays a vital role in Wiltshire's economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our turnover is around £42 million per annum, we employ some 650 staff, and support around 11,500 students., Wiltshire College & University Centre stands as the largest provider of further and higher education in Wiltshire, significantly contributing to the local economy by equipping individuals with essential skills for success. Our diverse curriculum spans from Level 1 to Level 6, and we operate across four main campuses located in Trowbridge, Chippenham, Salisbury, and Lackham, which specialises in land-based education. We offer a wide array of apprenticeships, along with full-time, part-time, and university-level courses. Notably, our Castle Combe circuit facility is the UK's first trackside motorsport engineering training centre, dedicated to our Motorsport Engineering programs.
  
  Competitive salary
• 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period
• Automatic enrolment into the Local Government Pension Scheme
• Access to our Employee Assistance Programme (EAP)
• Discounts with a wide variety of retailers
• Free onsite car parking.