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Customer Services Advisor

Nuffield Health, Bristol

Customer Services Advisor

£25038

Nuffield Health, Bristol

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 28 May | Get your application in now before you're too late!

Closing date: Closing date not specified

Job ref: 49b18b52a4af40a2a97c286c5b957180

Location ref: Bristol

Full Job Description

  • Act as a key first point of contact for patients, consultants, GPs and medical secretaries, delivering a professional and conversion-focused service across phone, email and face-to-face enquiries
  • Provide tailored advice on consultants, specialties and pricing, proactively guiding patients towards appropriate appointments
  • Manage self-pay and PMI patient journeys end-to-end, from enquiry through to booking and follow-up, with a focus on maximising conversions
  • Produce accurate self-pay quotations, confidently discussing options and supporting price matching where appropriate
  • Take ownership of enquiries and sales leads, using CRM systems (e.g. Salesforce) to track, follow up and convert opportunities into confirmed bookings
  • Book, amend and optimise appointments, supporting effective clinic utilisation and minimising unused capacity
  • Support referral and admission processes, working closely with consultants and medical secretaries to ensure efficient patient pathways
  • Build and maintain strong relationships with internal and external stakeholders, including supporting growth in GP and consultant referrals
  • Contribute to KPI tracking, sales performance, and local marketing initiatives to drive service growth
  • Flex across wider administrative teams as required to support demand and maintain service continuity

    This is a key front-line role supporting both the patient experience and the growth of our private healthcare services. We're looking for someone who thrives in a fast-paced, patient-focused environment and is committed to delivering high-quality customer service while supporting operational efficiency., A confident, engaging communicator with a strong customer and results-focused approach
  • Proven ability to convert enquiries into bookings and proactively follow up opportunities
  • Strong organisational, administrative and IT skills with excellent attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience in a customer-facing or target-driven role (healthcare experience desirable)
  • Educated to GCSE level in English and Maths (or equivalent); NVQ Level 2 in Business & Administration desirable
  • Experience using CRM systems, or willingness to learn quickly
  • A proactive, flexible team player committed to delivering high-quality service and supporting business growth

    Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital - The Chesterfield, has a long and distinguished history of looking after the people of Bristol. With the latest equipment, and designed to meet the needs of all of our patients, we are constantly developing our services to ensure our patients receive the finest quality treatment. A 30 private bed hospital which houses 3 digital theatres and combines leading-edge clinical facilities with an outstanding customer experience.

Direct job link

https://www.jobs24.co.uk/job/customer-services-advisor-126898478

About this company

Nuffield Health

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