Customer Services Advisor

To ensure that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments., To be part of team 2 that deals with Garden waste, Trade waste, bulky collections and refuse calls over the telephone and via web chat.

At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.

Dealing with difficult customer issues, resolving complaints from customers and liaising with other service areas to respond to service failures and complaints effectively.

This position has a requirement for a Standard DBS Check

A thorough understanding of Customer Services, committed to providing high quality Customer provision

Good administrative and numeracy skills

Competent in the use of IT packages

Excellent and proven organisational, administrative, negotiation and communication skills (written and oral)

Ability to remain calm and professional when dealing with customers/members of the public

Ability to work on own initiative and as part of a team

Ability to multi-task, prioritise and meet deadlines

Analytical and problem -solving skills, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .