Customer Services Advisor
Kaplan, Inc., Kemp Town, The City of Brighton and Hove
Customer Services Advisor
Salary not available. View on company website.
Kaplan, Inc., Kemp Town, The City of Brighton and Hove
- Part time
- Permanent
- Remote working
Posted 1 day ago, 4 May | Get your application in today.
Closing date: Closing date not specified
Job ref: 3e3c1c7986354afa9d4872a3a68f542b
Location ref: Kemp Town, The City of Brighton and Hove
Full Job Description
As a Customer Service Advisor, you will be primarily responsible for Building Management, Financial, Marketing Promotion, Service Provision, Compliance, and any other duties as required by the management team. You will assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders A detailed job description can be viewed . If the link does not work for you, please copy and paste the following URL into your web browser: . What you'll bring to the role
Experience in customer service, hospitality or student service provision, ideally accommodation Excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike A passion for customer care and a sensitivity to students needs Experience of working within an effective Health & Safety culture in line with legislation Strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems Ability to offer flexibility in working hours Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role A passion for customer care and sensitivity to students needs Ability to prioritise workload and meet deadlines
Part of Kaplan Inc., one of the world's most diversified education businesses, is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 35 days annual leave
- Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.