Customer Services Advisor

Planning and organisation skills with the ability to multitask whilst working under pressure. Customer focus and attention to detail. Excellent communication and listening skills

DHL eCommerce UK is one the UK's leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers. Excellence. Simply Delivered. That is what we do. We are currently recruiting for a Customer Service Advisor based at our site in Ryton on Dunsmore , Monday - Friday, on an 7.5 hour shift between the hours of 10.00-18.00. Salary £25,251.21 per annum Our team are responsible for delivering excellent customer service on all contacts through case management. Taking ownership for the investigation and displaying our four attributes, 'Can do', 'Passion', 'As One' and 'Right First Time'. Key responsibilities: To ensure all communication with customers is in a professional and timely manner and resolved to the customer's satisfaction using the appropriate channels. Managing corporate customer
queries from start to finish, taking ownership and being responsible for resolution of the issue. Develop a full understanding of DHL eCommerce UK services and products and all relevant DHL eCommerce UK operating systems. Promote self-service and alternative products to new and existing customers. Attend regular meetings/briefs held by the Customer Service Centre Management team. Contribute ideas to change and improve the customer experience and the performance of the team.