Customer Services Advisor

As our Customer Service Administrator you will often be the first point of patient contact and will provide an excellent customer service experience to all visitors that call or come to the hospital for advice, ensuring you build strong relationships with internal and external customers, giving timely and correct advice when requested.

The Role

· Handle telephone and website enquiries

· Provide the customer with timely and appropriate advice regarding our consultant specialities, services and pricing options

· Provide an efficient, friendly service, which involves customer and consultant contact both on the telephone and face to face

· Experience of working in a sales/customer services role

· Be able to demonstrate strong customer service skills gained within a customer service environment

· Professional, self motivated and enthusiastic with excellent organisational skills

· Proactive to convert enquiries using a CRM Salesforce system to track and measure enquiries

· Be used to working across teams and with colleagues at all levels of the organisation.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. At Nuffield Health, you can access everything from free gym membership to private healthcare and financial advice. At Nuffield Health, we take care of what's important to you.

About Nuffield Health Wolverhampton Hospital

We provide a comprehensive range of medical and surgical services using advanced equipment and facilities. Our highly skilled and caring staff create a relaxed environment to support patients' wellbeing and recovery. Set in beautiful grounds within easy reach of all major roads and bus routes. We offer a special focus in the areas of orthopaedics, cosmetic surgery, ophthalmology, oncology and diagnostics.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.