Customer Services Advisor

Are you driven by exceptional customer service and motivated by making a real difference? We're seeking a committed Customer Service Advisor to join our team, where putting customers first is at the core of everything we do.

As a key frontline representative, you'll be the initial point of contact for our customers, delivering professional, inclusive, and high-quality support through our Service Centre or Contact Centre. Your focus will be on resolving enquiries at the first point of contact, ensuring customers receive timely and effective assistance.

Using your strong communication skills and dedication to excellence, you'll play an important role in creating positive experiences and achieving meaningful outcomes for the communities we serve.

We're looking for a friendly, confident Customer Service Advisor to join our team in Complaints within Customer Services and deliver outstanding support to the public across multiple channels. You'll handle a wide range of enquiries - including complex or challenging cases - with professionalism, empathy, and clear communication.

You'll use your initiative and problem-solving skills to resolve issues quickly, working within agreed procedures and using a variety of customer contact systems and IT tools. Accuracy and attention to detail are essential, particularly when recording information and maintaining case records.

You'll bring strong numeracy skills, an understanding of equality and inclusive service delivery, and the ability to interpret relevant legislation such as Housing Benefits, Council Tax, or Adult Social Care. You may also support colleagues to help maintain consistent service standards.

This is a public facing role so you'll need to show off your fluency in speaking and writing English.

With a Customer Service qualification (or equivalent experience), flexibility to meet service demands, and a commitment to making a positive impact in your community, this is a great opportunity to build a rewarding frontline career., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?