Customer Services Advisers x 2

We are looking for two Customer Service Advisors to join our Customer Services Team based at the Civic Centre in the heart of Addlestone's regenerated town centre. Here you will become part of a team committed to helping customers with their enquiries and supporting them when they access council services. As the first point of contact for most customers you will also become ambassadors for the council, demonstrating the passion for innovation that has made Runnymede successful.

Are you a Customer Service professional looking for a new challenge with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers? If you are, then Runnymede Borough Council would like to hear from you., If you are a capable and motivated person who is committed to excellent customer service, this may be the opportunity for you.

You will be working in a fast- paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services, and will receive specific training that will enable you to handle some services in more depth.

If you think that you have what it takes to excel in this role then we'd like to hear from you.

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

Annual salary £25,568 to £29,696 per annum for 37 hours per week, 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas.
Excellent Pension Scheme including access to Additional Voluntary Contributions
Free Parking
Training and development opportunities
Payment of one professional membership per annum
Cycle to work + further related discounts
Season ticket loan
Health insurance plan after 1 years' service
Dental insurance plan after 3 years' service
Mileage allowance