Customer Services Adviser

Customer Services Adviser

Job details

• Posting date: 10 June 2026
• Salary: £25,332 to £27,001 per year
• Hours: Full time
• Closing date: 21 June 2026
• Location: Mansfield, Nottinghamshire
• Remote working: On-site only
• Company: Mansfield District Council
• Job type: Permanent
• Job reference: REQ589

Summary

Customer Services Adviser — £25,332 - £27,001 — 35.5 hours per week - Monday to Friday

We're looking for a friendly, professional, and motivated Customer Services Advisor who has experience working in a Contact Centre environment to join our dedicated team at Mansfield District Council.

As the first point of contact, you will play a key role in helping people access the services and provide support, whether that is through the digital services or signposting to the relevant departments. Must provide excellent customer service via telephone, email and face-to-face contact, whilst handling a wide range of enquiries in a helpful, empathetic, and progressional manner.

If you are looking for a rewarding part-time role and want to make a positive impact in your community, we would love to hear from you.

What we're looking for

• A genuine passion for helping people and delivering outstanding service
• Strong communication skills and a confident, polite telephone manner
• Good IT skills and the ability to learn new systems quickly
• The ability to stay calm under pressure and handle difficult conversations with empathy

To apply, please visit: www.mansfield.gov.uk

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.

Closing date: 21 June 2026
Interviews: w/c 29 June 2026

Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

#s1-Gen

We're looking for a friendly, professional, and motivated Customer Services Advisor who has experience working in a Contact Centre environment to join our dedicated team at Mansfield District Council. As the first point of contact, you will play a key role in helping people access the services and provide support, whether that is through the digital services or signposting to the relevant departments. Must provide excellent customer service via telephone, email and face-to-face contact, whilst handling a wide range of enquiries in a helpful, empathetic, and progressional manner. If you are looking for a rewarding part-time role and want to make a positive impact in your community, we would love to hear from you. What we're looking for:

• A genuine passion for helping people and delivering outstanding service
• Strong communication skills and a confident, polite telephone manner
• Good IT skills and the ability to learn new systems quickly
• The ability to stay calm under pressure and handle difficult conversations with empathy, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .