Customer Services Adviser
Foresters Financial, Bromley Park, Bromley
Customer Services Adviser
Salary not available. View on company website.
Foresters Financial, Bromley Park, Bromley
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 9 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: a2de60908de84b749f6ecb6f253d2568
Location ref: Bromley Park, Bromley
Full Job Description
At Foresters Financial UK, we're proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract you will be joining our vibrant, supportive, customer service team. You'll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. What you'll be doing:
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience.
A confident communicator with a strong telephone manner - Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
- If you have financial services experience this is of benefit but it is not essential.
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
£23,842 annual salary pro rata - Annual holiday allowance of 25 days holiday plus bank holidays, pro rata
- Contributory pension scheme. Company matches up to 5%
- Life cover
- Hybrid working after training (1 days/week from home)
- Supportive team culture and opportunities to grow
- 1 days paid charitable workday
- Wellbeing support Programme