Customer Service Support Officer - £24,800 / year
School Result, Adamsdown, Caerdydd - Cardiff
Customer Service Support Officer - £24,800 / year
Salary not available. View on company website.
School Result, Adamsdown, Caerdydd - Cardiff
- Full time
- Permanent
- Onsite working
Posted today, 31 Aug | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 27633838cd92492bac5fcdd5c415f0aa
Location ref: Adamsdown, Caerdydd - Cardiff
Full Job Description
- Conduct pre-audit checks on customer documentation
- Identify missing information and provide feedback to customers
- Guide customers on improvements needed to pass audits
- Offer health and safety advice (training provided)
- Ensure documentation meets standards before full audit
- Maintain consistent quality and compliance processes
- Communicate via phone and email to support customer queries
Strong customer service and administrative experience - Excellent attention to detail and written English
- Confident handling enquiries via phone and email
- Ability to identify discrepancies and apply quality standards
- Team-oriented mindset with collaborative approach, Interest or experience in health and safety or compliance (not required)
Alcumus is hiring a full-time Customer Service Support Officer (internally titled Technical Support Officer) to join its Audit Services team in Cardiff. This hybrid role blends customer service and compliance support, offering a chance to contribute to safer workplaces through Alcumus' SafeContractor accreditation platform., Alcumus is an equal opportunity employer committed to building a diverse and inclusive workplace. All applicants are welcome, and transferable skills are valued even if not all criteria are met.
Personal Health & Wellbeing - Enhanced parental leave
- Generous annual leave
- Healthcare plan
- Annual Giving Day
- Cycle-to-work scheme Future Planning
- Pension scheme with employer contributions
- Life assurance (3x base salary)
- Rewards program with discounts and cashback
- LinkedIn Learning license for development
Direct job link
https://www.jobs24.co.uk/job/customer-service-support-officer-24-800-year-127307027