Customer Service Support
Mitie Group plc., Moss Nook, Manchester
Customer Service Support
Salary not available. View on company website.
Mitie Group plc., Moss Nook, Manchester
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 2 Oct | Get your application in today.
Closing date: Closing date not specified
Job ref: 5d22588096024e30b0b991d4015ffad0
Location ref: Moss Nook, Manchester
Full Job Description
Role: Customer Service Advisors / Schedulers / Supply Chain AgentsHours: Day & Night Shift availableLocation: Wythenshawe, Manchester
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a range of Customer Service Support roles who are looking to launch or advance their career in a dynamic, support and technology-focused environment.
Role Responsibilities:
-Act as the first point of contact for customer, handling enquiries with professionalism and care
-Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location and expertise
-Use internal systems to log, manage and track workflows, ensuring accuracy and efficiency
-Monitor job progress, proactively following up on outstanding tasks and escalating where necessary
-Maintain strong communication with engineers, customers and stakeholders to ensure smooth operations
Strong organisation skills and attention to detail
-Comfortable with technology and eager to learn new systems
-Excellent communication skills, both written and verbal English
-A proactive and logical approach to problem-solving