Customer Service Support
Easy Applynew, Ashford
Customer Service Support
Salary not available. View on company website.
Easy Applynew, Ashford
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 5 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 7b18730bfda341d5bc40e3985a9e6cb9
Full Job Description
An exclusive client based in Ashford is looking to make an addition to the team by recruiting a fully fledged Customer Service Advisor who will be handling the existing client base, answering a range of queries and updating the CRM system. Duties of the Customer Service Advisor:
- Assisting the support team with enquiries from clients and allocating follow ups to ensure clients are happy with outcomes.
- Providing troubleshooting issues which are easily solved by using the client portals.
- Handling the share inbox and managing the phones while completing curtesy calls to current clients.
- Over time, act as an account manager to clients making yourself the go to person for them.
- Processing orders onto the system and updating the CRM with relevant details.
- Raise tickets onto the system for troubleshooting and following up with clients to make sure software and hardware is working appropriately.
Strong customer service skills (f2f and over the phone) - Attention to detail
- Handled difficult clients
- Experienced in Microsoft suite and Outlook
- Bubbly and strong personality
- Work in the office 5 days a week
- Proactive
