Customer Service Supervisor
Tate, Bedford Place, City of Southampton
Customer Service Supervisor
Salary not available. View on company website.
Tate, Bedford Place, City of Southampton
- Full time
- Permanent
- Remote working
Posted 1 week ago, 24 May | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 0ce2884b791e49c0b43bcc9cc4a1d893
Location ref: Bedford Place, City of Southampton
Full Job Description
- Managing customer enquiries via phone and webchat with professionalism and care
- Booking appointments and coordinating customer schedules effectively
- Providing clear, accurate information on services and pricing
- Resolving queries by gathering and assessing relevant details
- Supporting administrative tasks, including maintaining and updating records
- Contacting existing customers to promote services and offers
- Conducting follow-up calls after customer interactions
- Coaching, mentoring, and supporting new and existing team members
- Assisting in improving contact centre processes and performance
- Supporting the achievement of team targets and service standards
- Acting as an escalation point for more complex customer issues
- Monitoring calls and identifying training needs and performance trends
Confident communicator with strong written and verbal skills - Customer-focused with excellent listening ability
- Strong problem-solving and analytical skills
- Proactive, self-motivated, and able to lead by example
- Experience in coaching, training, or mentoring colleagues
- Good IT skills and confidence using multiple systems
Our client is a well-respected, customer-focused organisation with a strong reputation for quality and service. They are known for investing in their people, offering a supportive environment and clear opportunities for development and progression. Due to continued growth, they are now looking for a Customer Service Supervisor to join their team. This is a varied role combining hands-on customer service with team support and coaching responsibilities. You'll be instrumental in ensuring a consistently high standard of service while helping to develop and guide colleagues.
Direct job link
https://www.jobs24.co.uk/job/customer-service-supervisor-126885936